Refund Policy

Refund Policy and Refund Sessions

 

Refund Sessions:

In which cases are sessions refunded?

Case 1. Teacher leaves before students and before the class ends (Automatic completion system)

Case 2. Technical errors from the teacher make the lesson unable to be successful

Case 3. Technical error from Bitu made the lesson unable to be successful

For cases 2 and 3, you need to contact Bitu's customer service team to respond to the problem. After verifying the error from Bitu's side, you will be refunded the lesson.

 

In which cases are sessions not refundable?

Case 1: Students leave before the lesson ends

Case 2: Technical errors from the student make the lesson unable to be successful

Case 3: Student lost connection for more than 2 minutes

Case 4: The student was kicked out of class by the teacher

 

Refund Policy:

Accepted refund cases:

Case 1: Dissatisfied with the attitude and knowledge of teachers

Case 2: Customer care does not support the student

Case 3: Continuously being kicked out of class, unable to log in to app or website

Case 4: The curriculum is not suitable for the current level

 

Unaccepted refund cases:

Case 1: The student voluntarily leaves the room before the lesson ends

Case 2: Technical error from the student makes the lesson unable to be successful

Case 3: Student lost connection for more than 2 minutes

Case 4: The student was kicked out of class by the teacher due to inappropriate behaviors